Lighthouse Writers Workshop
Summary of Position
Full-time, Hourly position
The Administrative Associate is the first point of contact for people interested in Lighthouse and the community it fosters. As such, it requires an outgoing, energetic, and warm personality, superior listening skills, and patience. The ideal candidate will have customer service experience and be passionate about literature and creative writing. This person will also be very organized, possess the ability to manage multiple projects with a high level of attention to detail, and be able to work well in a collaborative team atmosphere.
This position is full time, reports to the Operations Manager, and consults regularly with the Executive Director, program coordinators, and other staff. This position works full time to ensure that Lighthouse Writers Workshop successfully conducts its full range of dynamic programming in order to fulfill its mission.
Customer Service (45%)
- Welcome walk-in visitors to Lighthouse, give tours of the building, answer any questions about the organization and our offerings.
- Act as steward of our physical space, ensuring that all spaces are clean, welcoming, and ready for use.
- Handle phone queries on a host of topics.
- Register customers in workshops and assist them in choosing the right offering for them.
- Process credit card payments and registrations through Lighthouse website.
- Handle all general email inquiries; route them to the appropriate staff member as needed.
- Assist Programs team in ensuring workshops are running smoothly and effectively by updating website with course information as needed.
- Track attendance and compile reports.
- For some Programs special events, assist with classroom set-up, printing materials and name tags, food ordering and set-up, clean-up, and general needs of the students and instructors.
Technology/Digital Space (15%)
- Act as a steward of our digital space, helping community members new to digital classrooms navigate the associated technology.
- Provide basic technical assistance to our community, including faculty and students, troubleshooting issues that arise in this new digital space.
- Support Zoom programming scheduling for various programs and other staff.
- Handles basic administrative tasks (scheduling, organizing, data entry) for Executive Director, Program Director, and Development Director.
- Take meeting minutes at weekly staff meetings and other meetings, as needed.
- Filing, organizing, other tasks, which may include: occasional blog writing, editing, shepherding visiting writers, running weekly bank deposits, administrative projects (website updates, photocopying, occasional, errands, printing materials, etc.), purchasing supplies.
- Support staff members, bookkeeper, and accountant during heightened busy periods, including but not limited to the audit, grant reporting, special events, etc.
- Other duties as assigned.
Experience and Education
Candidate should possess at least a bachelor’s degree and two or more years of experience working in a customer service and/or administrative function. The candidate should also possess some experience with registration processing, customer service, and database information management. Candidate must possess the maturity, patience, and confidence to handle a wide variety of customer queries and concerns. Candidate must be an impeccable writer, a great listener, and a clear and friendly communicator. Finally, candidate should also be adept at editing and proofreading, as well as basic website maintenance, and should be a passionate reader and writer, as well as a tireless advocate for the power of literature in our culture.
Technology experience preferred (but not required):
- Website maintenance (Drupal)
- Microsoft Office
- Some graphic design software (particularly Canva, InDesign, Acrobat, and Photoshop)
The ideal candidate is a flexible, enthusiastic, goal-driven, and organized self-starter who enjoys creating positive and inspiring relationships with all members of the Lighthouse community. The ideal candidate also thrives under casual supervision, and will also be prepared to occasionally work weekends and nights. Must be able to work outdoors, possess a valid driver’s license, and be able to lift and move objects up to 40 lbs.
Compensation and Benefits:
Benefits include 15 days of paid time off (PTO) which can be used as sick, vacation, or personal time. Also includes one free eight-week workshop, and one free one-day workshop per session. This position also includes medical insurance for the individual and dependents, a SEP-IRA retirement account, and a flexible medical spending account.
This position pays $18.00 per hour to start. This position is full time, 40 hours per week.
How to Apply:
Please submit your resume and cover letter online on our Submittable site. Interviews will take place as applications are received.
Lighthouse Writers Workshop is a diverse, inclusive, and equitable workplace, where all participants, employees, and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We value diverse life experiences and heritages and ensure that all voices are heard. To that end, we uphold a commitment to a diverse community by nurturing an inclusive, supportive, and welcoming work environment.
Due to the Covid-19 Pandemic, this position will temporarily be a remote position as Lighthouse staff continues to work from home.Apply Here