Development Operations Coordinator 

Colorado Symphony Association (CSA) | Job Description 

Title: Development Operations Coordinator 

Department: Development 

Reports To: Senior Director of Development 

Classification: Full Time, Hourly, non-exempt 

Position Profile 

The Development Operations Coordinator is responsible for executing development department stewardship activities, managing the cleanliness of organizational CRM donor data; and providing administrative support for department operations.  

Essential Duties and Responsibilities 

Donor Stewardship  

• • Oversee the management of all inquiries sent to giving@coloradosymphony.org, ensuring timely and appropriate responses to donor requests.  
  • Support donor and sponsor recognition with Development Services and Support Senior Manager including donor program listings in soundings, weekly lobby plaque, donor recognition concert information, and online donor listings.  
  • Support gift receipt stewardship including the distribution of call lists, donor acknowledgement letters, following up with callers, and distributing donor thank you letter assignments.  

Database Operations  

• • Ensure donor records in Tessitura are accurate and up to date through the completion of multiple data-hygiene projects.  
  • Facilitate the entry of donor plan steps for the Major Gifts team members.  
  • Work with Development Services and Senior Support Manager on event invitation and communication lists using Tessitura database.    
  • Assist with the distribution of campaign materials for donor renewals and annual fund solicitations.  
  • Assist in the qualification and prospecting process to identify potential donors.  
  • Secondary gift-entry personnel.  

Department Administration  

• • Manage Development Event calendar on SharePoint Master calendar on behalf of the Development department. 
  • Support Development Department meetings including collecting agenda items, distributing agendas, recording, and distributing minutes.
  • Manage Development Department “General Giving” email inboxes and calls, distributing follow up calls and emails to appropriate staff members as needed.
  • Manage invoicing for sponsorship and membership pledges, including reporting on receivable status for Corporate Partners, Major Gifts, Interest Groups/Societies, and the Annual Gala.
  • Represent the CSA and interact with all levels of the organization and donors.
  • Work concerts and events as needed to support stewardship of existing donors, partners, and prospects.  

The duties listed above should not be considered all-inclusive.  The person in this position is expected to perform other work-related duties as assigned, even though they may not be considered primary duties

Qualifications and Capabilities 

Required:  

• • 1-2 years of experience in non-profit fundraising and/or event management environment, preferably in the arts or related field.
  • Ability to function in a fast-paced, team-oriented, constantly changing environment. 
  • Demonstrate superior organization skills, attention to detail, the ability to meet deadlines. 
  • Previous experience with Tessitura database and/or other customer relationship management software. 
  • Knowledge of fundraising practices. 
  • Proficient in Microsoft Suite of programs, including Outlook, Excel, Word, SharePoint, and Teams. 
  • Effective communication and interpersonal skills. 
  • Availability on evenings and weekends for event support.  

Preferred  

• • Bachelor’s degree in arts administration, Arts Management, Non-Profit Management, or similar field. 
  • A background and/or interest in symphonic music.
  • Excellent critical thinking, strategic planning, and problem-solving skills.  

Compensation and Benefits 

Full Time non-exempt position with pay of $23 – $25 per hour commensurate with qualifications and experience. The CSA offers a competitive salary and provides excellent benefits to all full-time employees including:

• • Health insurance – three options to choose from (PPO Base, High Deductible (both 100% employer paid for employee only), or Buy-Up); all at low cost to the employee;
  • Dental, Vision, Voluntary Life/Accident/Critical Illness/Hospital Indemnity, and Identity Theft Insurance;
  • Short-Term and Long-Term Disability Insurance, 100% Employer paid;
  • Paid Family and Medical Leave Insurance, 50% Employer paid;
  • Health Savings Account and Flexible Spending Accounts, including Medical and Dependent Care, Employee Assistance Program, and Personal Loan Program;
  • Paid time off – vacation, sick leave, seven National holidays, and five floating holidays;
  • A 403(b) plan;
  • Discounted tickets to CSA concerts;
  • Work from home flexibility 

How to Apply 

Submit a cover letter and resume to jobs@coloradosymphony.org. Please put Development Operations Coordinator in the subject line of your e-mail. No phone calls please. 

The Colorado Symphony Association an Equal Opportunity Employer.