Exhibits Operations Manager
Children’s Museum of Denver at Marsico Campus
At the Children’s Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard, we want to hear from you! We offer a comprehensive benefits package, competitive wages and a supportive, rewarding and FUN work environment.
The Exhibits Operations Manager (EOM) is responsible for all departmental operations, the maintenance and functionality of all exhibits, and the management of department-wide cleaning and repair schedules.
The Exhibits Operations Manager’s main areas of responsibility include:
Exhibit Operations: The EOM leads the Exhibits team in managing the day-to-day functionality of the museum’s many exhibits and experiences. The EOM manages exhibit upkeep and repairs and is responsible for overseeing the Exhibits whiteboard, communicating pertinent information to Museum staff, and maintaining the department’s repair log. The EOM conducts annual assessments regarding functionality and appearance of the Museum’s exhibits and represents the Exhibits department at interdepartmental meetings related to Museum and Exhibits operations.
Departmental Operations: The EOM manages and trains team members whose primary responsibilities include operational tasks. In addition to these direct reports, the EOM assigns regular maintenance and cleaning duties to all members of the team, creating and maintaining a master maintenance schedule as well as performing maintenance tasks. The EOM analyzes and generates budgets for annual operations expenditures in the following areas: exhibits consumables and spare parts, repair and maintenance supplies, and exhibit refresh projects. The EOM also tracks and maintains inventories and establishes procedures between departments for communication in these areas.
Adventure Forest Operations Management (Seasonal): The EOM will conduct regular, thorough inspections of all aspects of Adventure Forest and perform both reactive and scheduled repairs to both structural and decorative elements of the exhibit. As the leader of Adventure Forest inspections, the EOM will meticulously maintain inspection data and utilize documentation to develop/execute in-house maintenance plans and oversee major repairs. The EOM will act as liaison to all subcontractors. Performing repairs in Adventure Forest will require the EOM to use power tools or otherwise work at height/in a fall harness, operate boom lifts or other machinery, and to competently work with ropes (i.e, knot-tying and rope splicing). [Adventure Forest is currently closed annually for the winter season, approximately November through April]. Qualified candidates without this experience will be required to participate in high ropes course training as part of their onboarding process.
Joy Park/Water Operations Management (Seasonal): The EOM is responsible for the maintenance and repair of exhibit elements in Joy Park and Water. The EOM will maintain the water systems and chemical levels, including troubleshooting and repairing issues while ensuring the safety and cleanliness of all elements. The EOM will act as liaison to all subcontractors for major repairs or upgrades and develop/execute an in-house maintenance plan for Joy Park and Water. [Major exhibit elements in Joy Park are closed annually for the winter season, approximately November through April].
Exhibit Maintenance & Upgrades: The EOM is accountable for cleanliness, safety and functionality of all exhibits. The EOM will conduct both scheduled and reactive exhibit repairs, as well as participate in maintaining the health, performance, and enhancement of existing exhibits. The daily responsibilities in this area are shared with the other members of the Exhibits department and include effective communication, as well as maintaining consistent radio connectivity with floor staff regarding exhibit issues.
In addition to these main areas of responsibility, the EOM will lead and/or participate in other departmental activities and professional development opportunities including meetings, training, volunteer supervisions, etc. All members of the Exhibits team are expected to support each other’s projects as necessary. The EOM supports the Exhibits team with a positive attitude and strives to make the Museum a world-class exhibit experience, creating a unique community where children and their grown-ups learn through play.
- Minimum 2 years professional experience in operations, maintenance, or a related field.
- Related experience in ropes courses/climbing, fabrication, or a maintenance-related field (these skills are preferred but training can be provided).
- Expertise in operations, working with vendors and subcontractors, managing work plans, etc.
- Expertise in creating and managing budgets, inventories, etc.
- Skilled with power tools and in fabrication processes for a variety of materials (wood, plastics, metal).
- Understanding of personal and shop safety, shop maintenance.
- Experience training and leading a team, creating schedules, assigning responsibilities, etc.
- Ability to clearly communicate ideas verbally and visually.
- Work well both independently and in collaborative team environments.
- Comfortable managing multiple priorities in a dynamic work environment.
- Demonstrated record of completed maintenance or repair projects.
- Interest in a specialty trade, i.e. mechanics, electronics, plumbing, carpentry, etc.
- Experience in carpentry and/or woodworking fabrication.
- Experience with knot-tying and rope splicing.
- Experience operating boom lifts and/or heavy machinery; rigging.
This position operates in a busy indoor and outdoor environment where variable temperatures, crowds and moderate to noisy sound levels are common. This position interacts with adults and children frequently, and routinely uses standard office equipment such as computers, phones, and photocopiers, as well as cleaning supplies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 50 pounds and spend up to 90% of each day on their feet. At times they will be asked to work extended hours to complete a task. This position will require extended periods of painting or finishing material, and complete physical activities like sanding material and cutting material on the table saw or chop saw. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation Range: $18.25 – 19.25/ hour
A comprehensive benefits package including medical, dental, and vision coverage. Paid time-off for vacation, sick days and four holidays. 401(k) Retirement Plan with eligibility to contribute after a 30-day waiting period. Employee assistance program, flexible spending account and short-term disability. Free parking, free family membership to the Museum, discount to the Museum gift shop and café.
The Children’s Museum of Denver at Marsico Campus is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors and we encourage applications from individuals of all backgrounds.