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Job Board

IT Technician

Denver Botanic Gardens

Full Time
Posted July 20, 2022
About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs. 
For more information, visit us online at www.botanicgardens.org.
Denver Botanic Gardens is currently hiring for a Full Time IT Technician in our IT Department! Read below to see if the requirements might be a good fit for you:
Job Summary:   
This position supports computer workstations, software applications, and other technology used throughout the organization. The purpose is to enhance employee productivity through timely support and proactive improvement of PC workstations, systems software, and audio-visual technology. The IT Technician contributes to the organizational mission by providing superb technical service and thoughtful innovations that lead to a transformative experience for our Garden visitors.
Essential Job Duties:
· Deliver front-line technology support services, escalating complex issues when necessary
· Provide timely response and quality resolution for IT Service Desk requests (a.k.a. Help Desk)
· Coordinate problem-solving efforts with IT coworkers and appropriate vendor contacts
· Contribute to IT projects and in some cases, lead IT projects.
· Lead troubleshooting, repair, and installation efforts for end-user workstations, printers, phones, and other peripherals
– Provide first-level support for all software applications used across the enterprise 
Other Job Duties:
· Support and troubleshoot various point-of-sale systems, including remote event transactions 
· Occasional set-up and/or support of audio-visual (A/V) equipment in classrooms, meeting rooms, and event spaces.
· Proactively apply upgrades and patches to keep computing systems secure
· Provide Microsoft Windows operating system, Office 365, and related software installation and support
· Assist with tracking and inventory of DBG workstations and technical assets.
· Administer end-user permissions and access privileges in accordance with DBG-IT policy
· Document common issues and resolutions for internal guidance and user self-help
· Design and deliver IT training for both new and existing users
· Participate in on-call rotation for weekend and major event support
· Meet established performance goals based on measured customer satisfaction and response time
· Bachelors degree and/or combination of education and equivalent experience is required. 
· Minimum of 1 year of experience in technology support is required.
· Recognized technical certifications, such as Microsoft Technology Associate or CompTIA A+ are a plus.
· Demonstrated experience supporting an innovative multi-departmental organization is beneficial.
Position Qualifications: Knowledge, Skills and Abilities
· Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public and supporting DBG staff
· Ability to maintain stability under pressure and able to deal well with stressful situations.
· Ability to be flexible and willing to modify plans when necessary, throughout the day.
· Ability to work a flexible schedule, including evenings, weekends and/or holidays.
· Knowledge of all Microsoft Office products
· Demonstrated familiarity with Microsoft Active Directory
· Experience with Jira or similar help-desk ticketing systems
· Knowledgeable in supporting both on-premise and software-as-a-service (‘hosted’) applications
· Must be self-motivated with a keen attention to detail. 
· Must work well with others in a team-oriented, highly collaborative environment
· Ability to work overtime as necessary.
· Must be a positive representative of DBG both internally and externally at all times.
· Must work with respect and cooperation at all times with fellow employees and the public.
· Must be committed to working safely at all times.
Working Environment: 
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is:
·      Occasionally exposed to work in high, precarious places. 
·      Occasionally exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
·      Occasionally exposed to outdoor weather conditions; extreme cold; extreme heat.
·      Occasionally exposed to moving mechanical parts, hand tools and small to medium-sized power tool use.
·      Occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually quiet to moderate.
This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.
· Effective immediately, Denver Botanic Gardens will require new employees to provide proof of full COVID-19 vaccination or request a variance for medical or religious reasons (please contact Human Resources for the necessary forms if you wish to apply for an exemption).  Please provide proof of your vaccination to orientation.
Denver Botanic Gardens has an incredible benefits package for eligible employees!
Our major benefits include a choice of Medical Plans, a Dental and Vision Plan and Life Insurance Plan. We have a Flexible Spending Account (FSA) and a Healthcare Spending Account (HSA).
The Gardens offers a generous Retirement Savings Plan with Company contribution of 6% after one year of service for eligible participants.
The Gardens also offers paid holidays, vacation, sick time and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP) and an RTD ECO pass.
For eligible employees, The Gardens employment also includes a complimentary Denver Botanic Gardens Membership, access to Gardens education classes and summer concert tickets.  
Come work for a place that offers you SO much more than just a paycheck!

Compensation: $20.19 - $25.24 per hour

Apply Here