UI / Check UI / Close Bear / Coral bear-404 Bear / Blue Bear / Chartreuse Bear / Green Bear / Hero Bear / Lime Bear / Magenta Bear / Maroon Bear / Orange Bear / Yellow plus Bear / Blue Bear / Chartreuse Bear / Green Bear / Hero Bear / Lime Bear / Magenta Bear / Maroon Bear / Orange Bear / Yellow Hero hero-home-10 hero-home-11 hero-home-12 hero-home-13 hero-home-14 hero-home-15 hero-home-16 hero-home-17 hero-home-18 hero-home-19 hero-home-2 hero-home-20 hero-home-3 hero-home-4 hero-home-5 hero-home-6 hero-home-7 hero-home-8 hero-home-9 Bear / Hero Bear / Hero nobg Shape UI / Time Rectangle plus icon-date UI / Full-Part-Volunteer Copy EPS Icon icon-external Bear / eye icon-facebook Grid View Shape icon-link-external Fill-2 List View icon-paw icon-paw-down icon-pin Combined Shape icon-pin-pink Combined Shape Combined Shape Combined Shape Combined Shape Print icon-search icon-search-tribe_event icon-search-job icon-search-organization icon-search-page icon-search-post icon-search-tribe_event icon-twitter icon-type Group Folder LigatureCreative-Logo-FINAL-WhiteReverse SCFD Horizontal Logo Group sidebear sidebear-body sidebear-paws testi-bear-blue testi-bear-coral testi-bear-gold testi-bear-green testi-bear-green-emerald testi-bear-orange-red testi-bear-orange-tang testi-bear-pink

Job Board

Member & Visitor Services Representative, Seasonal

Denver Botanic Gardens

Denver
Seasonal
Posted July 20, 2022
About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs. 
For more information, visit us online at www.botanicgardens.org.
 
Denver Botanic Gardens is currently hiring for a Seasonal Member & Visitor Services Representative  in our Membership Department! Read below to see if the requirements might be a good fit for you:
 
Job Summary:
Provides positive visitor experience through prompt, pleasant and courteous service. Processes transactions for items at Denver Botanic Gardens including, but not limited to, general admission, memberships, classes, events and tours. Oversees lost and found and wheelchair and stroller checkout. This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions. The incumbent must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment. 
 
 
Essential Job Duties:
  • Provides outstanding customer service to all staff, visitors, and DBG customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
  • Proactively seeks to be knowledgeable of all DBG horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
  • Opens, closes and reconciles daily ATMS shifts.
  • Create bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
  • Handle all aspects of onsite and phone membership sales, including: taking payment through ATMS, recording member data in Raiser’s Edge and printing member cards.
  • Help members with redemption of complimentary tickets to York St. and Chatfield Farms events.  
  • Run daily attendance and member reports.
  • Help members and non-members with account management.  
  • Oversee lost and found and wheelchair and stroller checkout and at Information Desks in Boettcher Memorial Center and Freyer-Newman Center.
  • Stock and maintain brochures, rack cards, etc at Information Desks
  • Greet meeting/event guests and contact appropriate staff.
 
 
Other Job Duties:
  • Maintain regular admissions hours, as well as operate during special events, including evenings and weekends as necessary. 
  • Act as a positive role model.
  • Work with all departments to assure highest quality experience for all DBG visitors within the Visitors Center, Resource Center, Mordecai Children’s Garden and throughout the Gardens.
  • Perform other duties or special projects as requested by management.
Education/Experience:
High School diploma or GED required. Minimum one year’s experience working in admissions in a museum/cultural environment or similar type organization preferred. Must be detail oriented and flexible. Possess excellent inbound and outbound customer service phone skills as well as written and spoken communication skills and strong analytical skills. Strong computer skills in Windows-based applications, retail POS software management and Raiser’s Edge and ATMS software preferred.
 
General Skills:
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Reasoning Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. This is not an exhaustive list of responsibilities, duties and skills required of personnel so classified.
 
  
· Effective immediately, Denver Botanic Gardens will require new employees to provide proof of full COVID-19 vaccination or request a variance for medical or religious reasons (please contact Human Resources for the necessary forms if you wish to apply for an exemption).  Please provide proof of your vaccination to orientation.

Compensation: $20.19 - Per Hour

Apply Here