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Job Board

Membership Coordinator

Denver Film Society

Denver
Full Time
Posted January 10, 2023

Overview:

Denver Film is seeking a personable, enthusiastic new team member to help cultivate an environment of fun, inclusion, and community participation through the Membership Coordinator position. Our member base is the foundation of our organization and we hope to deepen and strengthen this foundation, with you at the helm. As a member of the Marketing and Development team, the Membership Coordinator is a public-facing role that will focus specifically on the experiences of new, longtime, and prospective members and the perks and delights that will elevate their experiences, as informed by analyzing various modes of data and identifying growth opportunities. The Membership Coordinator is ultimately responsible for delivering a top-notch customer experience to our broad member base while ensuring the smooth business operations of membership.


About Denver Film:

The first Denver International Film Festival was successfully launched in May 1978. Three years later, the 501(c)(3) nonprofit Denver Film Society was created to expand opportunities to bring films to Denver that otherwise might not be shown, and to celebrate and cultivate film as an art form. Over the years the organization has grown into one the largest and most respected cultural institutions in the Rocky Mountain region. In 2019, the organization rebranded to Denver Film in an effort to build a more inclusive organization. This effort continues as we focus on diversity, equity, inclusion, and accessibility across our wide-array of year-round programs including Colorado Dragon Boat Film Festival, Women+Film Festival, CinemaQ Film Festival, CineLatinx Film Festival, Film on the Rocks, and the Denver Film Festival. Denver Film operates the Sie FilmCenter, which is the year-round cinematic home hosting over 800 films, education programs, community conversations, filmmakers from around the world, and special events throughout the year.

Our Mission:

Our mission is to create entertaining and transformative experiences for the Colorado community through the power of diverse voices in film.

Our Values:

  • Creativity – We cultivate curiosity and innovation in everything we do to transform lives through film
  • Community – We strive to create a sense of fellowship with others; we continuously explore ways in which film can foster community
  • Accessibility – We advocate for diverse ideas, cultures, opinions, and needs of communities with focuses on diversity, equity, inclusion, and accessibility
  • Professionalism – We act with respect, integrity, and competence. We are accountable for our actions and choices
  • Excellence – We challenge ourselves to mindfully curate films that educate, inform, and invoke though provocative conversations
  • Collaboration – We embrace partnership and teamwork, working collaboratively to build community through film

What You’ll Do:

Responsibilities may include but are not limited to:

Executing membership campaigns and the administrative tasks therein, such as:

  • Generating and sending membership cards and acknowledgement letters in and accurate and time-sensitive manner
  • Creating and managing membership collateral and communication, including print and electronic newsletters, email blasts, and promotional materials
  • Identifying various member segments and tailoring communications and initiatives to effectively serve myriad demographics
  • Running reports to track performance of membership program against monthly and annual goals
  • Managing signup drives and social media initiatives
  • Assisting the Senior Development Manager in coding relevant gifts to their appropriate program, purpose or campaign

Utilizing CRM software to:

  • Track and analyze engagement and impact metrics and opportunities
  • Maintain updated and detailed membership database
  • Facilitate membership fulfillment of benefits
  • Troubleshoot any data entry errors

Contributing to the curation and activation of member experiences, including but not limited to:

  • Exclusive pre-theatrical screenings
  • Community impact screenings that highlight social justice issues in collaboration with community partners
  • Targeted opportunities for member subgroups based on specific demographics and interests
  • Special member initiatives at the Denver Film Festival, mini-festivals, and year-round programming at the Sie FilmCenter
  • Conducting targeted outreach to organizations and demographics across the Denver Metro area to promote and encourage participation, particularly amongst underserved communities
  • Serving as the point person for membership, from answering any questions about the membership program to stewarding members at events to ensure excellent experiences

Who You Are:

The ideal candidate for this position has a deep understanding of both the Greater Denver community and the culture of film appreciation, whether that’s an affinity for cult/genre films, the classics, big Hollywood blockbusters (you do you), the indie film festival circuit, etc. They will be able to identify various member subgroups and generate effectively-tailored strategies for communication, stewardship, retention, and deeper engagement opportunities. They understand the values and beliefs that inform our members’ sense of community and are sensitive to institutional or socioeconomic barriers that may have historically excluded various demographics – and are willing to actively remove these barriers to entry. They are motivated, self-starting, and affable, with strong customer service and sales acumen and excellent interpersonal written and oral communication skills. They possess the ability to work independently, take direction, be flexible, and work on multiple time-sensitive tasks in a team environment. They get bonus points for prior experience with information database(s) or CRM software and familiarity/proficiency in a variety of media technologies and platforms. Due to the nature of this position, the applicant will be expected to attend select events on nights and weekends and will need reliable access to transportation. This position offers a flexible work schedule, including discretionary PTO policy, along with opportunities for professional development. After 60 days, this position will be eligible for benefits, including coverage of health, dental, and vision.


How to Apply:

Please visit DenverFilm.org to submit your application. Also required in the application process is a cover letter.

Denver Film is an Equal Opportunity Employer. Employment policies and programs of Denver Film are nondiscriminatory in regard to race, gender, religion, age, national origin, disability, veteran status or sexual orientation. All potential candidates who identify as Black, Indigenous, person of color, immigrant, living with a disability, low-income, or  LGBTQ+ are highly encouraged to apply.

Timeline:

Review of applications begins February 13, 2023, but the deadline for applications is February 10, 2023. If your application is moved forward, the application process may include 2-3 interviews with Denver Film staff members. The tentative starting date is March 6, 2023.

Compensation: $50,000 – $52,000

Apply Here