Title: Guest Services & Membership Intern

Position Reports To: Membership Relations Manager

Internship Timeframe: Tuesday, January 7, 2025 – Friday, May 30, 2025

About Butterfly Pavilion:

At Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate research, education, and conservation, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Looking forward, we are committed to providing the most enriching experience for our audience, being recognized as a scientific authority, and being a leading educational resource on invertebrates.

Our Core Values are a large part of who we are as an organization:

• Make Science Cool

• Love What You Do

• Go Above and Beyond

• Lead Change

• Know Your Stuff

• Be Positive

• Welcome All

These aren’t just words, but words to live by here at Butterfly Pavilion.

Commitment:

• 12-16 hours per week for the duration of the internship. The weekly schedule is flexible to accommodate class and work schedules.

• Must be available for orientation on January 7th, 2025

• Must be available for final presentation of project on May 21st, 2025

Stipend: Unpaid; school credit can be earned for this internship in most cases.

Position Summary:

 Butterfly Pavilion’s Membership and Guest Services Department is seeking an individual with an interest in hospitality and sales. This is a great opportunity for those looking to get into the hospitality, service, and marketing fields.

Upon orientation completion, the intern will work with their supervisor to develop a work plan and project outline. Interns are required to develop a term project and presentation. Additional information for this project will be provided upon starting.

Essential Functions & Responsibilities:

• Interact with members and guests and follow Rosie’s Rules:

1. Provide Great Guest Experiences,
2. Be a Resource,
3. Meet Expectations,
4. Always Say Yes,
5. Take Time for Guests,
6. One Pavilion, One Team

• Familiarize yourself with Butterfly Pavilion’s POS system and client database.

• Meet deadlines and expectations to complete a project over the duration of the internship. Professionally present this project to Butterfly Pavilion team members at the end of the internship.

• Conducting guest surveys, evaluating flow patterns, and improving sales processes.

• Writing and designing content, evaluating customer preferences, and creating email campaigns

• Developing partnerships and building member benefits.

Key Skills Learned:

• Project design and management

• Data collection

• Market research

• Statistical analysis

• Content creation and email building

• Researching and cultivating external partnerships

Qualifications:

• Eager to learn

• Experience or interest in customer service and communication skills

• Comfortable interacting with guests of all ages

• Enthusiastic and patient

• Organized and flexible

• Strong research and analytical skills

• Proficiency in Microsoft Office Suite preferred

• Detail-oriented with strong organizational and time management abilities.

• Ability to work independently and collaboratively in a fast-paced environment.

• Passion for environmental conservation and promoting sustainable practices.

Additional Requirements:

• Equipment: Must have access to personal laptop or computer with internet connection

• Must be available for orientation on January 7th, 2025

• Must be available for final presentation of project on May 21st, 2025

• Must have reliable transportation to and from Butterfly Pavilion

• Applicants must be at least 18 years of age

Training: 

Successfully complete the following:

• Intern Orientation and All Team Training.

• Department specific onboarding and software training.

Work Environment / Physical Requirements:

While performing the responsibilities of this position, the following work environment characteristics are representative of the environment the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

• At Butterfly Pavilion, the team member is occasionally exposed to moderate to loud environmental noise for extended periods of time. While performing the responsibilities of this position, the team member is required to talk and hear. The team member is often required to sit and stand, use their hands and fingers, to handle/feel/grasp. The team member is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The team member should be able to lift, carry and items up to 50 lbs.

Application Deadline: December 20th, 2025

How to Apply:

Butterfly Pavilion encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.

Fill out the form to the right and click “Apply for this Position” to start the application process. Must submit a cover letter and resume. Please no phone calls or walk-ins.

Note: An offer is contingent upon passing of a criminal background check.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://butterflies.applicantpro.com/jobs/3563440-21049.html