Concierge I – 3/4 Time

Position Status: 3/4 time
Pay Range: $20.00/hour (+$1.00/hour bilingual pay differential)
Close Date: 5/19/23

Job Description:

The Concierge sets the tone for excellent Museum experiences through ticket sales, reservations and personalized service, both in-person and on the phone. Concierge may be assigned to either a front-of-house or back-of-house role where expertise and scheduling is required. Duties include customer service and hospitality at ticketing or on phones, process reservation requests, and data entry. This position has the ability to progress through skill levels with increases in pay over time.

Work Schedule: ¾ time (30-39 hours per week, 5 days a week)

Supervises: None

Essential duties:

• Answers phone calls for ticket reservations, information, membership enrollment, onsite and offsite school program reservations and other Museum events.
• Provides service and hospitality to our guests and members through on-site ticket sales and membership enrollment
• Supports communication with Museum guests and members by replying to email correspondence and inquiries
• Performs data entry to support the data integrity of our membership database
• Occasional work as School Cashier to serve groups as needed on arrival

Minimum Qualifications/Requirements:

• High School diploma or equivalent required.
• 1 years’ experience in a fast paced service environment required.
• Ability to work holidays, weekends and evening shifts as scheduled required.
• Intermediate proficiency with Microsoft Office suite required.
• Fluency in Spanish preferred (A pay differential of $1.00/hour will be added for those who have bilingual skills)
• The Museum loves science. As a science institution, the Museum believes in the science behind vaccines. As a condition of employment, employees must present proof that they are fully vaccinated against COVID-19 on their first day of employment or receive an exemption or other reasonable accommodation due to circumstances protected under federal or state law that prevent the employee from being vaccinated. If you wish to apply for an exemption, please contact Human Resources for the necessary forms. You will be notified of the decision regarding your requested exemption.

Ideal candidate will have:

• A knack for proactive and creative problem-solving
• Resiliency and flexibility
• Excellent interpersonal and communication skills in order to deal effectively with colleagues and Museum guests
• Ability to maintain empathy without “catching” a guest’s potential negativity
• A passion for customer service
• An attention to detail and awareness of the larger picture and intent while following processes

Perks of working at DMNS Include:

• Medical, Dental, Vision and Life Insurance benefits
• Paid vacation and sick time
• Free DMNS Family Plus membership plus free admission to all Association of Science Technology Centers (ASTC) across the country
• Free access to Museum exhibits, IMAX, and Gates Planetarium
• Free local admission to The Denver Zoo, The Denver Art Museum, The Denver Botanic Gardens, and Fort Collins Museum of Discovery
• Free RTD ECO pass
• American Alliance of Museums Membership (AAM)
• Dayforce Wallet: Get your pay as soon as you earn it, at no cost to you. Request up to 50% of your net earnings without waiting for the standard payday, through the Dayforce Wallet mobile app.
  Click here to see the full range of benefits offered at DMNS!

Core Values:

• We love science.
• We are curious, creative and playful.
• We cultivate relationships with each other, diverse communities, the environment and for our future.
• We think critically and act with empathy.

This is an exciting opportunity to play an integral part in the continued success of the Museum, with 450+ full-time and part-time employees and more than 1,800 volunteers. We are building on our already solid foundation with a strong vision and solid strategy to recreate and redefine how we engage our community that loves, understands, and protects our natural world.

The Denver Museum of Nature & Science is the Rocky Mountain region’s leading resource for informal science education. Located in the heart of Denver City Park, and neighbor to the Denver Zoo, the Museum offers a variety of exhibitions, programs, and activities help Museum visitors experience the natural wonders of Colorado, Earth, and the universe. More than 300,000 students and teachers are served by Museum each year. The Museum houses nearly 4.1 million artifacts and specimens in its collections from around the world.

Application Instructions:

Please submit your resume by Friday, May 19, 2023. Resumes will not be accepted after this time.

Applications may only be accepted electronically via the Museum’s website www.dmns.org. Due to the high volume of people who apply, we are not able to respond to specific inquiries regarding your application status.

The Denver Museum of Nature & Science is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors and we encourage applications from individuals of all backgrounds.