POSITION PURPOSE:

Promotes and represents the Denver Art Museum, the Museum Shop by providing high quality customer service to all visitors, while emulating the Denver Art Museums core values.

This position reports to the Assistant Manager of Shop Employee Experience, in the Museum Shop.

This position will have a start date of 11/29/2023 and an end date of 03/03/2024.

PRIMARY RESPONSIBILITIES:

• Provide high quality customer service including greeting and directing the customer.
• Completes all POS transactions in a professional and friendly manner.
• Reconciles POS register at the end of the shift (counting monies and entering data)
• Maintains all Shop departments and areas in a neat and organized manner and adheres to all cleaning protocols set in place for the museum.
• Re-stocks products as needed and communicates product needs to the management team or to the shop lead.
• Price and stock newly arrived merchandise.
• Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, and surrounding area and attractions.
• Keeps up to date on product knowledge, including current and new items to be able to answer customer questions.
• Stays informed of shop procedures and guidelines for sales, discounts, and actively promotes membership sales and membership renewals.
• Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings.
• Consistent usage of the Racial Equity Lens in day-to-day operations.
• Yearly goal setting to support Racial Equity Roadmap
• Promote and implement institutional EDI initiatives.

QUALIFICATIONS (Education, Experience, Skills, etc.):

• Basic knowledge of customer service.
• Ability to use positive language.
• Professional, courteous, and respectful.
• People oriented with a focus on inclusivity.
• Works well in a team environment.
• Detail oriented with good organizational skills.
• Ability to multitask.
• Adaptable to a variety of situations.
• Dynamic; able and willing to be flexible if changes arise.
• Patience with the ability to listen and understand.
• Creative and curious mindset.

EDUCATION:

• High school diploma or equivalency required.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Required to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and events as needed.

• Environment: temperature controlled.
• Activities: Standing and/or walking for long periods of time, climbing stairs, reaching, bending, lifting, climbing ladders, and helping to set up displays and fixtures.

Pay: The hiring hourly/salary range for the position is $18.00-$22.50 based on experience. A .50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements will qualify for the 3% non-elective contribution and 2% match program. A free DAM Family Membership. Employee assistance program. Access to Headspace. This position is based at the Denver Art Museum, which only has pay-to-park options. All employees are eligible to receive a free RTD Eco Pass.

NOTE:  The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider any accommodation needed to complete job tasks. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a “perfect” candidate – Nor do we look for the right “fit” with us, we look for the add! We believe in cultivating an environment where there are diverse perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful, so we would like to give you an overview of the process to manage expectations. This role may require a phone screen, interviews with the hiring manager and or panel that will be held in-person at the DAM or video. This position will close, and we plan to contact qualified applicants shortly thereafter. Our desire is to hire a candidate as soon as possible.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability, as well as any other status protected by federal, state, or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability, or any other applicable status protected by federal, state, or local law.  Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation.  As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM’s internal values, which include being dynamic, respectful, inclusive, creative, and curious.  The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.

The Museum believes vaccination is an important measure to protect the health and safety of everyone from significant illness due to COVID-19 infection. As a condition of employment, employees must present proof that they are fully vaccinated against COVID-19 on their first day of employment or receive an exemption or other reasonable accommodation due to circumstances protected under federal or state law that prevent the employee from being vaccinated. Employees are also mandated to receive a booster within 6 months of being fully vaccinated.