Patron Services Representative (Part Time)

Organizational Summary
The Arvada Center for the Arts & Humanities, a non-profit organization, celebrates and elevates the human condition with engaging arts, humanities, education, and entertainment that expand the cultural
landscape for everyone. The Arvada Center strives to create and maintain an inclusive and welcoming environment for all artists, actors, staff, volunteers, and patrons.

Position Summary
Reporting to the Box Office Manager, the Patron Services Representative acts as front-line customer service contact and provides efficient, courteous service to all visitors of the Arvada Center. Representatives assist patrons with purchase of tickets to events, registration for educational classes, and sales of gallery pieces while also providing clerical support for the entire Arvada Center.

Responsibilities
Patron Services Representatives interact with customers on a daily basis via phone, email and in-person interactions to:

• Assist in purchase of tickets to Arvada Center events (theatre, concerts, special events, etc.)
• Register students of all ages for classes, both at front counter and by telephone
• Enter ticket orders and class registrations into computerized ticketing and customer database
  system
• Perform quality control duties for ticket and class registration orders
• Perform reception/front desk duties such as answering general phone calls and transferring callers to appropriate departments, greeting visitors as they arrive, and opening/unlocking Arvada Center
  galleries and museum
• Communicate in a positive and effective manner with customers seeking information or assistance

Skills and Competencies

• Willingness to maintain current knowledge about all Arvada Center programming to deliver to inquiring customers
• Possess a working knowledge of multi-line phone system, ticketing printer, and standard office equipment
• Ability to perform computer data entry functions in a timely and accurate manner
• Responsibly handle cash transactions and follow assigned protocols for cash management
• Propensity for maintaining positive working relationships with other staff, customers and the general public
• Ability to lift up 10 pounds regularly and 20 pounds occasionally
• High school diploma or GED and a minimum of one (1) year customer service experience needed
• Experience in Microsoft Office, Google Workspace, and ticketing systems, especially Tessitura preferred
• Available to work a non-traditional schedule which can include evenings, weekends, and/or holidays

Compensation
This is a part time, nonexempt position earning $16.00 per hour with a variable schedule based on business needs, approx. 15-20 per week.

The Arvada Center for the Arts and Humanities is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. We do not discriminate against applicants or employees based on age, race, sex, color, religion, sexual orientation, gender identity, national origin, genetic information, disability or any other status protected by state or local law. Candidates from traditionally marginalized communities are especially encouraged to apply.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Proof of vaccination required for hire.

Application Instructions
Please send an email with your resume and cover letter to jobs@arvadacenter.org with the job title in the subject line of your email.