PT Patron Services Representative
Arvada Center for the Arts and Humanities
PART-TIME PATRON SERVICES REPRESENTATIVE
Provides efficient and courteous customer service to all patrons of the Arvada Center, through phone, fax, in person service daily; including but not limited to class registration, ticket sales, gallery sales, etc.
HOURS AND PAY:
Non-traditional work schedule that include weekday, evening and weekend hours (approx. 15-20 hours per week). Hours vary weekly based on business needs. Pay range is $13.50 per hour.
ESSENTIAL JOB FUNCTIONS:
Sell tickets to Arvada Center events and register students for classes, both at front counter and by telephone; enter ticket orders and class registrations into computerized ticketing and customer database system; perform quality control duties for ticket and class registration orders; answer general phone calls and direct them to appropriate departments as needed; performs miscellaneous front desk reception duties; unlock and open Arvada Center Gallery/Museum.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to communicate in a positive and effective manner with customers seeking information or assistance; working knowledge of multi-line phone system; ability to perform computer data entry functions in a timely and accurate manner; ability to follow instructions; ability to maintain positive working relationships with other staff; customers and the general public.
SCOPE OF AUTHORITY:
Receives general supervision from the box office manager. Daily priorities are established by supervisor and employee evaluates and responds to new situations which require immediate attention. Defined procedures cover most duties.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
Work is performed in a general office environment. This position requires light physical effort by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. This position typically works a non-traditional work schedule, which can include frequent evenings, weekends, and occasional holidays.
MINIMUM EDUCATION OR FORMAL TRAINING AND EXPERIENCE:
High school diploma or GED and a minimum of one (1) year customer service experience needed. Experience in Microsoft Office and ticketing systems preferred.
MATERIAL AND EQUIPMENT DIRECTLY USED:
Requires use of various office equipment including standard office equipment, multiple line telephone, ticketing printer, and calculator. Software utilized include MS Office, Ticketing software (Tessitura), Google.
Please submit cover letter and resume to email@example.com and put your last name, first name, and position title in subject line. This position will remain open until filled.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. EQUAL OPPORTUNITY EMPLOYER