Ticket Office Assistant (Part-Time)
City of Lakewood Heritage, Culture & Arts
This variable part-time position will be a continuing position. Hours vary from 4-8 hours per shift for approximately 10-25 hours a week. Shift hours typically fall between 8 a.m.-9:30 p.m. Monday-Saturday and noon-5 p.m. Sunday with additional evening or weekend hours on occasion.
Rate of pay is $14.45/hour.
City of Lakewood’s Statement of Excellence
The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.
About Lakewood Heritage, Culture and the Arts and the Lakewood Cultural Center
The Lakewood Cultural Center (LCC) is a 38,000 sq. ft. multi-disciplinary venue that attracts over 110,000 visitors annually. The LCC offers a technically advanced 320-seat theater, rotating visual art exhibitions in multiple gallery spaces, meeting and event spaces, cultural arts classes and a welcoming lobby space. The LCC is part of the Heritage, Culture and the Arts (HCA) Division that also includes Heritage Lakewood Belmar Park (HLBP) and Washington Heights Arts Center (WHAC). Our mission is to enrich and inspire people through places and programs that engage, celebrate and build community. HCA operates within the Department of Community Resources (CR), which is committed to providing high quality park, recreation, family and cultural services and facilities that inspire enjoyment, learning and wellness in the lives of those who live, work and play in Lakewood. We value leadership, integrity, communication and connection, diversity and adaptability.
The Ticket Office Assistant serves as the initial point of contact for the public at the Lakewood Cultural Center and facilitates the patron experience. The successful candidate will have a minimum one-year experience with digital point-of-sale systems, preferably in a cultural environment. Duties include but aren’t limited to opening and/or closing procedures, answering busy phones, selling tickets to cultural performances and community events, registering patrons for a variety of classes and assisting with fulfillment of season tickets. Position includes working will call at events and performances and will require some weekend and evening availability.
The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity. Their work schedule is based on business need. This position would be a part-time non benefitted position.
Major Tasks, Duties, and Responsibilities
- Interact professionally with the public as an initial point of contact at the Lakewood Cultural Center front desk.
- Sell tickets and facilitate class registrations in person and over the phone utilizing both Accesso Showare and RecTrac software.
- Be available to work alone in the box office for show time/walk-up sales a minimum of one evening/weekend shift per week in addition to varying weekday schedule.
- Interact with others in a positive manner and handle challenging customer service issues appropriately.
- Arrive on time for scheduled shifts, dressed appropriately and prepared to maintain a positive rapport with both the public as well as staff.
- Learn new procedures quickly and stay abreast of promotions for both HCA and rental events.
- Respond appropriately to emergency situations according to standard policies and procedures.
- Other duties as assigned.
This position involves a medium level of physical demands which include standing, stooping, crouching, reaching, grasping, as well as lifting and carrying supplies as needed (maximum 25 lbs. without assistance). Manual dexterity sufficient to operate a computer and other office equipment associated with ticket sales. Visual and hearing acuity sufficient to assist patrons in person and over the phone.
Minimum of one-year digital point-of-sale experience, preferably in a cultural environment.
High school diploma or equivalent is required.
Background in performing arts and/or knowledge of performing arts venue operations. Ticketing or patron services experience strongly preferred.
KSA’s and Physical/Mental Reqs
Proven effective customer service skills.
Accurate cash handling and reconciliation skills.
Ability to work variable shifts including days, evenings and weekends.
Good written and oral communication skills.
Ability to establish and maintain effective working relationships with supervisor, LCC employees, volunteers and LCC patrons.
Demonstrated ability to exercise good judgement and make sound decisions.
Proficient with the Microsoft Office suite of software and applications.
Must be prompt and reliable.
Background check required.