Venue and Production Manager
Swallow Hill Music Association
Job Title: Venue and Production Manager Department: Administration
Reports to: Concert Director
Classification: Full-time with benefits, including medical, dental, vision, 401K and paid sick and vacation. Compensation: $45K-$60K Annually
About Swallow Hill:
For more than 40 years, Swallow Hill has presented and promoted concerts, offered music lessons, and provided music education in under-resourced communities. Based in Denver, we offer a unique suite of services:
- Live Performances: We produce live and live-streamed concerts, virtual open stage events and hootenannies. Musical genres produced on our stages include Americana and roots, as well as singer-songwriters, world music, family friendly, rock, bluegrass, classical, country, jazz, blues and spoken word.
- Acoustic Music Lessons: We’re the country’s second largest acoustic music school, providing in-person and online private lessons and classes. Our 40 teachers, all professional musicians, teach in an experiential style and specialize in stringed instruments, percussion, piano and voice. We teach all age groups, and our students range from beginners to accomplished musicians who are honing their skills. The wide variety of genres we teach include: Americana and roots, as well as bluegrass, folk, world music, jazz, blues, rock, country and pop.
- Community Outreach: Because we’re passionate about making music accessible, we offer music education and experiences in under-resourced communities. Our programming includes Little Swallows ECE music education for preschoolers, workshops and interactive performances in K-12 schools and music therapy for our aging population, veterans and people living with developmental or mental health challenges.
The Venue and Production Manager is responsible for managing venue operations and supporting a variety of events and special projects, including staff acquisition and management in the areas of artist services, guest services, and volunteer relations. In addition, this position provides production support for Swallow Hill’s internal, partner, and rental programming, where assigned. This person is also responsible for communicating and coordinating with performers before and after shows, and may work closely with the performer’s agent, tour manager, sound engineer, lighting crew chief, and other touring team members, as well as arranging hospitality for artists, when appropriate. The Venue and Production Manager is also responsible for booking and promoting shows. Roles and responsibilities are subject to change and re-evaluation.
- Oversee the daily workflow of the concert department.
- Oversee staff leading up to and on day-of the show.
- Supervise the day-to-day operations of in-person and streaming shows at the Yale Ave. location and other venues throughout the Denver community.
- Communicate with artists and agents related to show booking, offers, advancing, settlement and payment.
- Train, schedule, and supervise event staff and volunteers, who may serve as bartenders, box office employees, event managers, hospitality managers, security, sound engineers, merchandise sellers, ushers, attendants, and ticket takers.
- Recruit, schedule, and retain organization-wide volunteers. Coordinate with other departments as needed, to offer other volunteer opportunities and experiences.
- Ensure, in conjunction with the Maintenance Technician, the safety and cleanliness of the venue.
- Maintain in-house gear and equipment, including backline, POS iPads, and iPod scanners.
- Coordinate hospitality needs for SH events, including fulfillment, staffing and on-site liaison.
- Manage all food, beverage, and retail purchasing, inventory, and sales.
- Maintain and populate concert ticketing websites. In conjunction with the Marketing Department, coordinate on-sale, announce, and promotional plans. Provide additional concert patron support, as needed.
- Draft, process, and administer contracts for all Swallow Hill Music produced performances in all venues. Track all artist fee deposits.
- Values diversity and contributes to an inclusive working and learning environment.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Proficient with Google Suite.
- Proficient with streaming platforms for music production.
Education and Experience:
- 3-5 years of experience in large-scale event planning and production management.
- Knowledge of venue/facility systems and usage as well as best practices for front of house services.
- Working knowledge of industry standard technical production practices and equipment usage: including lighting, audio, video, and staging systems.
- Ability to work under pressure on concurrent projects with competing timelines.
- Strong self‐initiative, problem solving skills, time management, and attention to detail
- Proficiency with industry standard software for document creation, spreadsheets, and team communication.
- Excellent customer service skills and leadership.
- Ability to obtain a Colorado TIPS certification.
- The candidate will be required to use their personal vehicle on occasion, requiring a reliable vehicle, clean driving record and valid driver’s license.
- This position requires walking, stooping, bending, reaching, and standing for long periods of time.
- Must be able to lift and carry items weighing up to 50 pounds.
- This position also requires hearing to accurately understand information at normal spoken word levels in a potentially loud environment and visual observation for reviewing, checking, preparing, and maintaining written and computer files.
- Manual dexterity to operate standard office, data entry, and other related facility and production equipment is required.
Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
To apply for this position, please send a cover letter and resume to email@example.com. Applications are due by 16 May 2021.