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Visitor Experience Asst. Manager

Denver Botanic Gardens

Denver
Full Time
Posted December 21, 2021

Job Summary: The Visitor Experience Lead will play a leadership role in cultivating an informative, efficient and welcoming experience for visitors to Denver Botanic Gardens. This position will lead and guide a team in facilitating memorable experiences for all Gardens visitors. Responsibilities include, but are not limited to, crowd management, coordinating breaks and shift coverage, tracking visitor behavior and feedback, and acting as first point of contact for customer service issues.

Career Type – Full-Time

Education/Experience:  Graduation from high school or the possession of a GED; one to two years related experience and/or training; or equivalent combination of education and experience.  Individual must be a reliable self-starter with problem resolution skills. Must be detail oriented and flexible. Must possess excellent customer service skills and written, spoken communication skills and analytical skills. Demonstrate strong proficiency with standard office equipment and software including Microsoft Office, Powerpoint, Publisher, Excel, Outlook, Word and Microsoft Outlook. Must be flexible and able to handle multiple and changing priorities. Must be a self-motivated team player with the ability to meet deadlines, remain flexible, approach projects proactively, and provide intentional feedback to the team. Must be able to maintain confidentiality of information. Weekend and evening work required.

Essential Job Duties:

  • Provides positive experiences for visitors of all ages and backgrounds by being welcoming, approachable, and professional.
  • Leads a team in creating memorable experiences for members and visitors of all ages and backgrounds.
  • Focuses on developing and implementing fast, efficient and organized crowd management strategies
  • Collects and compiles visitor feedback and behavior to continually improve and evolve the visitor experience.
  • Understand Denver Botanic Gardens safety policies and procedures and be ready, willing and able to assist with evacuations and other emergency situations.
  • Functions as Manager on Duty for assigned areas.
  • Opens and closes assigned areas per Gardens protocol.
  • Facilitates break coverage in assigned areas.
  • Trains and mentors staff and volunteers.
  • Resolves customer service issues.
  • Maintains solid understanding of current and upcoming exhibitions in assigned areas and ensures staff and volunteers are knowledgeable and well-informed.

Other Job Duties:

  • Works closely with Member and Visitor Services team to improve the visitor experience.
  • Tracks and submits daily attendance logs for the assigned areas.
  • Always maintains the standards of professionalism, including maintaining a positive, solution-oriented team demeanor.
  • Maintains appropriate inventory levels of resources used in the art galleries.
  • Reviews calendar with Member and Visitor Service Assistant Manager to ensure staff and volunteer coverage during all open hours.
  • Performs other duties as requested by management.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  This is not an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Major benefits include choice of medical plans, dental, vision and life insurance, medical and daycare Flexible Spending Account (FSA) and Healthcare Spending Account (HSA) ; a generous retirement plan plus paid holidays, vacation, personal and sick time and access to personal lines of insurance.   Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP), an ECO pass and a complimentary Denver Botanic Gardens membership, access to Gardens education classes and summer concert tickets.

Effective immediately, Denver Botanic Gardens will require new employees to provide proof of full COVID-19 vaccination or request a variance for medical or religious reasons (please contact Human Resources for the necessary forms if you wish to apply for an exemption). Please provide proof of your vaccination to orientation.

Compensation: $27.16 Per Hour

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