The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.

HIRING RATE: $19.00/hour

ABOUT THE LAKEWOOD CULTURAL CENTER

The Lakewood Cultural Center (LCC) is a 38,000 sq. ft. performing arts venue that attracts over 110,000 visitors annually. The LCC offers a technically advanced 320-seat theater, rotating visual art exhibitions in multiple gallery spaces, meeting and event spaces, cultural arts classes and a welcoming lobby space. The LCC is part of the Heritage, Cultural and the Arts (HCA) Division that operates within the Department of Community Resources (CR). Community Resources is committed to providing high quality park, recreation, family and cultural services and facilities that inspire enjoyment, learning and wellness in the lives of those who live, work and play in Lakewood. We value leadership, integrity, communication and connection, diversity and adaptability.

The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity.  Their work schedule is based on business need.  This position would be a part-time non benefitted position.

JOB SUMMARY

Under the direction of the Facility Coordinator, the House Manager is responsible for overseeing a safe, secure and comfortable environment for all patrons of the Lakewood Cultural Center and for providing a consistently high level of customer service. The House Manager supervises a volunteer usher corps during performances and events held at the Cultural Center and, occasionally, at the Bonfils-Stanton Amphitheater at the Lakewood Heritage Center. The House Manager oversees the patron experience from the patron’s arrival at the facility, through the event and until the patron leaves the venue. The ideal candidate will demonstrate a high level of professionalism, a friendly and welcoming demeanor, strong leadership skills, the ability to resolve conflicts in a positive manner, and independent thought and sound judgement in managing a variety of circumstances.

MAJOR TASKS, DUTIES AND RESPONSIBILITIES (This job description does not intend to list every function of the position.)

ESSENTIAL FUNCTIONS

• Coordinates front of house operations with the production/stage manager, box office staff and volunteer usher corps.
• Ensures the theater and lobby, including restrooms, are clean, welcoming and ready to receive patrons, trouble-shooting issues as needed and reporting maintenance, repair and/or facility operational issues to the Facility Coordinator in a timely manner.
• Directly manages the volunteer usher corps including duty assignments, event briefings, answering operational questions, coaching customer service skills as needed and addressing any issues with performance of duties in a timely and respectful manner.
• Oversees the use of ticket scanners, two-way radios and scheduling software providing instruction and assistance to ushers as needed and trouble-shooting operating issues.
• Sets out refreshments for the usher corps prior to the event and cleans up afterward.
• Resolves seating issues quickly and efficiently in accordance with established LCC policies and procedures and with good judgement, diplomacy and tact.
• Assists individuals with disabilities as needed and ensures compliance with the Americans with Disabilities Act (ADA).
• Reconciles and settles LCC client merchandise sales as needed.
• Writes and submits house management reports at the conclusion of each event or performance.
• Opens and closes the venue as needed and monitors venue security during events and performances.
• Ensures the safety of patrons while in the venue.
• Provides and models exceptional customer service for both internal and external customers.
• Demonstrates appropriate interactions with LCC employees, volunteers, patrons and other guests.

This position is not responsible for scheduling ushers, operating the box office, technical production management or selling concessions/merchandise.

ORGANIZATIONAL RELATIONSHIPS

Supervision Received This position reports to the Cultural Center Facilities Coordinator.

Supervision Given This position supervises volunteer ushers with support from the Facility Coordinator and the Volunteer Coordinator.

ESSENTIAL QUALIFICATIONS (Knowledge, Skills and Abilities)

Education High school diploma or equivalent is required.

Preferred Experience

• Background in performing arts and/or knowledge of front of house operations in a venue.
• Management or supervisory experience; previous front of house and/or patron services experience strongly preferred.
• Experience working with volunteers.

Licensure/Certification/Registration

AED/CPR, First Aid

Other Knowledge, Skills and Abilities

• Good written and oral communication skills.
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective working relationships with supervisor, LCC employees, volunteers and LCC clients.
• Demonstrated ability to exercise good judgement and make sound decisions.
• Ability to maintain professionalism and composure in stressful situations.
• Proficient with the Microsoft Office suite of software and applications.
• Must be prompt and reliable.
• Background check required.

PHYSICAL AND MENTAL REQUIREMENTS

PHYSICAL REQUIREMENTS

Lifting and Carrying

Work requires carrying supplies, reaching items on shelves and lifting boxes up to 40 pounds with assistance.

Pushing and Pulling

Set up, move and take down tables and chairs alone or with assistance.

Body Positions

Work requires sitting, walking, bending or crouching, navigating stairs and prolonged periods of standing.

Hearing

Must hear and respond to telephone, two-way radio, visitor requests and emergency sirens.

Vision

Uses vision to read handwriting, data screen on ticket scanners, computer generated documents and to enter data into computer

MENTAL REQUIREMENTS

Mathematics

Uses addition, subtraction, multiplication, division and the calculation of percentages when reconciling and settling merchandise sales.

Remembering

Must have ability to remember policies and procedures, rules and regulations, schedules and instructions given.

Language Ability

Must be able to read documents and communicate effectively through various modes with individuals at all levels within the organization and with the public.

Reasoning

Must have ability to apply broad thinking and good judgment in making “on the spot” decisions.

WORK ENVIRONMENT

Work is generally performed in an office and theater environment with frequent need to move about the facility. Work at the Lakewood Heritage Center is primarily outdoors.

Work hours are primarily evenings and weekends with occasional early morning hours, approximately 3-12 hours per week.

EQUIPMENT/SOFTWARE USED

Computer, two-way radio, ticket scanner, copier/printer, calculator, coffee maker, vacuum, small hand tools, Microsoft Office (especially Word and Outlook), Office 365

$17.04-$22.50