Position Title:  Box Office Lead

Salary range $18.00-$20.00

FLSA: Non- Exempt

Position is responsible for processing ticket orders by phone, mail, and in-person, while providing superior, inclusive customer service, and assisting the Box Office Manager with other Box Office duties as assigned.

General Statement of Duties:

• Provide a high level of customer service to all Arts Center guests in a friendly, welcoming, and efficient environment.
• Maintain a high level of cultural sensitivity with the ability to work with patrons of all backgrounds and abilities
• Process phone and in person orders using Spektrix, a web-based CRM system.
• Assist customers with purchase decisions such as performance availability, pricing, and seating recommendations. Assist and respond to patrons with information about our Theater.
• Maintain current and in-depth knowledge of schedule, events, and all sellable items, and purchasing policies.
• Collect complete and accurate data from customers.
• Contribute to the environment of the box office by maintaining a positive attitude and genuine interest in helping others.
• Provide oversight of Box Office Representatives during performances.
• Maintain box office banks, prepare advanced reporting & box office statements.
• Responsible for building and selling artist merchandise through clover and provide merchandise reports at the end of the shift.

Requirements:  

• High school diploma or equivalent is required.
• At least one year of box office experience with a combination of phone and walk-up sales strongly preferred.
• Minimum of 2 years front-of-house and/or patron service experience preferred.
• Experience working with an integrated ticketing and a patron service management software system preferred.
• We require enthusiastic dedication to excellent customer service
• A passion for performing arts a plus.
• All candidates must be able to work evenings and weekends.