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Job Board

Visitor Experience Associate

Historic Denver/ Molly Brown House Museum

Part Time
Posted May 17, 2024

Molly Brown House Museum, 1340 Pennsylvania Street, Denver, CO 80203

Who We Are
As one of the nation’s premier nonprofit urban preservation organizations, Historic Denver works every day to promote and protect Denver’s historic places and spaces. Founded in 1970, Historic Denver believes Denver’s historic assets are part of its cultural fabric and essential to a diverse, dynamic, and distinctive city — and that everyone should see themselves in the story of their city through its places.
Through our flagship property the Molly Brown House Museum, technical assistance, project management, and public programs, Historic Denver engages with and tells the stories of generations of Denverites. The thoughtful and inclusive preservation of culturally significant places ensures that we all have a deeper understanding of our society and how it came to be.

Position Purpose
As a public-facing representative, the Visitor Experience Associate’s role is to engage with audiences at the museum as well as out in the community. Front-line visitor experience responsibilities include assisting guests with admission, museum information, and purchases. Visitor engagement activities encompass interacting with guests in the museum, supporting the museum’s K-12 and adult education programs and tours, and supporting special events and programs conducted at the Museum, across the Denver area, and virtually.

Key Responsibilities
•Conduct tours of the Museum and the surrounding neighborhood and present demonstrations and other activities for children, families, adults, and special needs groups.
•Maintain current knowledge of all programming, special events, and exhibits. Accurately answer questions regarding all aspects of these activities.
•Handle all aspects of on-site membership sales, including active selling, taking payment, and recording member information.
•Museum Store cashiering, stocking, cleaning, shipping, receiving, and merchandising.

What It Takes
If you are flexible, change-adept, positive, proactive, and creative, and are energized by small work environments, we want to hear from you. As a Historic Denver team-member, you will be immersed in a lively environment rich with the voices of passionate staff, volunteers, community members and visitors. You will be a part of a beloved community institution that is people-centered, community-focused, and mission driven.

Strong candidates will be committed to our core values, including diversity, equity, inclusion, and access, and be friendly with a demonstrated ability to communicate, motivate, and relate effectively to a variety of people. Qualified candidates will also have experience working with youth and/or families and senior citizens, as well as people from diverse backgrounds so that all feel welcome.

The VEA engages participants and places Margaret Brown’s life in both historical and contemporary context to dynamically present information. Candidates with an interest in both history and experience in storytelling are encouraged to apply. This position requires a strong commitment to Historic Denver’s standards for guest service with the ability to communicate with guests, learners, and co-workers in a direct, respectful, and confident manner.

Additionally, we seek candidates that:
•Communicate clearly in both written and verbal forms and speak effectively before groups. Fluent English proficiency, writing and speaking skills required, with priority given to those bi-lingual in Spanish.
•Have a flexible schedule and will be dependable
•Work effectively and accurately in a fast-paced environment while maintaining excellent customer service. Cash handling, cash register, and point of sale experience are preferred.
•Adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events.
•Work effectively both independently and as part of a team.

Requirements include the physical capability to sit, stand, walk, climb stairs and ladders, lift 30 pounds, and function in high-energy environment throughout the day. Public Health policy may require the ability to wear a properly fitted face mask for up to 8 hours / day. Depending on local, state, and institutional requirements of partners, such as school districts, employees should be prepared to show proof of vaccination against COVID-19 to perform essential job functions.

Compensation and Benefits
The VEA position is a non-exempt, part-time position and will include weekday and weekend day shifts. This position is required to work in-person at our multi-story Molly Brown House Museum located at 1340 Pennsylvania Street. The rate of pay is $19/hr.

Ready to Apply?
Please send a cover letter and resume to: Taylor Silici, Visitor Experience Manager, at tsilici@mollybrown.org. Position open until filled.

Historic Denver is dedicated to the principles of equal employment opportunity. We prohibit discrimination against applicants and employees on any basis protected by applicable federal or state laws including, but not limited to race, color, national origin or ancestry, religion, creed, age, gender, pregnancy, sexual orientation, gender identity, transgender status, or gender expression, marital status, political affiliation or political service, military or veteran status, or disability.

Compensation: $19/hr

Apply Here